Birchwood & Bark Return Policy

At Birchwood & Bark, your satisfaction is our priority. If you need to return or exchange your dog bed, please ensure the vacuum seal remains unopened. Returns or exchanges must be requested within 30 days of purchase. To qualify, the bed must be unused, with the vacuum seal intact and all covers and linings in their original condition.

To initiate a return, please contact our customer support team at support@birchwoodandbark.com. Please note that return shipping costs are the responsibility of the customer.

Once we receive your return, we will inspect the item. If it meets the return criteria, we will process a refund to your original payment method, minus the original shipping costs.

Manufacturing Defects:
If your item has a manufacturing defect, please contact us immediately at support@birchwoodandbark.com with photos of the defect. We will assist you with the next steps.

Hygiene Policy:
For hygiene and safety reasons, we cannot accept returns if the vacuum seal has been opened. If you have concerns about the bed's size upon delivery, please contact us before opening the package. Our team will assist with a return, provided the bed remains unopened.