Refund policy
The 14-Night Guarantee
Let your dog sleep on it. If the bed isn't right within 14 nights of delivery, email us at support@birchwoodandbark.com and we'll refund you in full.
We won't make you ship it back. These beds are large and heavy, and return shipping costs more than most people expect. Instead, we ask you to give it to a local shelter or rescue, so a dog who has nothing gets a real bed.
How it works
- Email us within 14 nights of delivery.
- Give the bed to any registered shelter or rescue you choose. We'll send you a short note to pass along to them.
- The shelter emails us to confirm they have it.
- We refund you in full, to your original payment method, within 3 business days of that confirmation.
We confirm every donation with the shelter directly, by email or by phone. That isn't us doubting you. It's the only way a small company can offer a guarantee this generous and keep offering it.
A few things to know
- The shelter needs to be a registered shelter or rescue we can look up.
- The bed needs to be in shape a shelter can use. Normal wear is fine.
- One guarantee claim per household.
- No restocking fee, ever. Refunds go to your original payment method, never store credit.
If something is wrong with the bed itself
A seam, the stitching, a defect, that's on us. Email support@birchwoodandbark.com with your order number and a photo. We'll replace it free and cover the shipping. No donation and no return needed. We respond within 1 business day.
Warranty
- Foam core, 10-year warranty. The core must retain at least 90% of its original buoyancy. If it fails to meet that standard under normal use, we'll replace it.
- Medical-grade composite leather shell, 5-year warranty. Covers material integrity, such as cracking or delamination.
Neither warranty covers stitching, zippers, deliberate damage, or damage from chewing, biting or digging.
Eco-Covers
Eco-Covers are a soft top sheet and a consumable item. They are covered for defects on arrival. Email us within 14 days of delivery with a photo and we'll replace them free. Used covers are not returnable for hygiene reasons, and wear or tearing caused by digging or chewing is not covered.
Damaged or wrong item on arrival
Email support@birchwoodandbark.com within 7 days of delivery with your order number, a photo of the issue, and a short description. We'll send a replacement free of charge and cover all shipping. You don't need to ship anything back unless we ask.
How to start
Email support@birchwoodandbark.com with your order number and the reason. A real person reads every email and responds within 1 business day.
