Birchwood & Bark Dog Bed Waterproof Synthetic Coating Warranty
At Birchwood & Bark, we proudly stand behind the quality of our dog beds. Our Waterproof Synthetic Coating components are warranted for three years from the date of purchase against manufacturing defects and faults.
Warranty Coverage
- Eligibility: Available exclusively to the original purchaser and non-transferable. Applies only to products purchased new from an authorized Birchwood & Bark dealer or our official online store.
- Coverage: Defects in materials and workmanship of the Waterproof Synthetic Coating component.
- Exclusions:
- Damage due to abuse, misuse, vandalism, inadequate maintenance, unsuitable environmental conditions, improper cleaning agents, external contaminants, or rough dog use (biting, chewing, excessive digging). Additional finishes or treatments applied after purchase void the warranty.
- Changes in personal comfort preferences.
- Commercial usage
Customer Responsibilities
Maintain the dog bed according to the Birchwood & Bark Care and Maintenance Guide.
Claims Process
To make a warranty claim, the original purchaser must provide:- Proof of purchase.
- Item or pictures showing the defect.
- Address and contact details.
If our Waterproof Synthetic Coating does not perform as expected when used and maintained correctly, we will replace the defective component free of charge, excluding shipment costs. We reserve the right to a minimum of 30 days to resolve disputes.
Limitation of Liability
This warranty is the sole warranty for our Waterproof Synthetic Coating. Any implied warranties, including those of merchantability or fitness for a particular purpose, are excluded. Our liability is limited to repair or replacement of the defective product. Incidental, consequential, or punitive damages are not covered.